Technology

Amazon Web Services (AWS)

Cloud Support Engineer (August 2025 - Present)

• Architect scalable, highly available AWS network solutions, advising customers on VPC design, hybrid connectivity, and fault-tolerant routing strategies

• Serve as a trusted technical advisor, translating complex cloud infrastructure challenges into clear architectural recommendations aligned with AWS Well-Architected principles

• Diagnose production-impacting network failures — BGP, DNS, VPN/Direct Connect, latency — and translate root cause into architectural improvements that prevent recurrence

• Partner with customers to design resilient multi-region and hybrid cloud architectures optimized for performance, security, and cost

• Resolved 200+ customer cases in 8 months with 99% customer satisfaction

LastCall.

Co-Founder (August 2024 - Present)

• Co-founding a scheduling platform for the bar and hospitality industry — turning a process that takes hours into one that takes under 20 minutes

• Leading product strategy, brand development, and UX design to shape the look, feel, and direction of the product

• Building early customer relationships and partnerships to validate the product ahead of a 2026 App Store launch

• Driving marketing strategy and business operations while the co-founder leads full-stack development

Tech Sessions with Zoë

Founder (June 2024 - May 2025)

• For Tulane University Students and Staff: curated information sessions are designed to enhance understanding and proficiency in educational technology, streamlining classroom productivity and support.

• Proposed Sessions Include: classroom technology utilization, effective use of projectors and other classroom tools, device assistance for MacBooks, laptops, Windows, iPads, and tablets, guidance on Tulane's licensed services, including Wi-Fi, LockDown Browser, and Adobe software, and personalized help addressing specific questions and troubleshooting issues.

Tulane Technology Connection, New Orleans, LA
Student Manager & Technology Specialist (Sept 2022 – May 2025)

• Led and mentored student employees, driving sales initiatives and resolving issues at a managerial level

• Certified computer technician and trained Apple Specialist with 7+ years of personal and professional experience in Apple and Windows products, specializing in diagnostics, repairs, and personalized solutions.

DressUp Media
Early-Stage Product Developer (Nov 2024 – April 2025)

• Built foundational front-end architecture for an early-stage fashion tech app

• Translated user interview data into actionable UX/UI improvements that shaped core product features

Amazon Web Services (AWS), Virginia
Cloud Engineer Intern (June – Aug 2024)

• Led projects across Cloud Computing, Networking (DNS, TCP/IP), Databases, Linux/Windows, Security, and Storage

• Architected highly available, scalable web applications and distributed systems on AWS

• Collaborated with engineering teams to troubleshoot complex issues across AWS services and APIs

• Won the East Coast AWS DeepRacer Intern Tournament

Heffernan Group, Walnut Creek, CA
IT & Compliance Intern (June – Aug 2023)

• Worked directly under the CCO and CIO, gaining exposure to executive decision-making

• Developed a business system analysis for a CLM integration project

• Redesigned corporate training modules to improve efficiency

• Curated compliance documentation using Tableau and Excel

Systems and Networking, Discrete Math, Intro to AI, Computer Organizations, Algorithms, Computer Graphics, Senior Computer Science Capstone, Data Analytics